Shipping policy



Thank you for shopping with RG Crystals Ltd. We are dedicated to ensuring your precision materials arrive quickly, safely, and securely. Please review our shipping practices, processing timelines, and delivery terms below.


SECTION 1: PROCESSING & DELIVERY TIMES

1.1 Order Processing

We aim to process and prepare all orders for shipment within 3 business days of successful payment confirmation. Business days do not include weekends or official public holidays.

1.2 Premium Carrier & Tracking

To ensure maximum speed and high-value security worldwide, all orders are shipped exclusively via FedEx International Priority.

  • As soon as your order has been dispatched from our facility, an automated shipment notification containing your FedEx tracking number will be sent to the email address provided at checkout.


SECTION 2: DESTINATIONS & SHIPPING FEES

2.1 International Delivery

We offer worldwide shipping via our dedicated FedEx network. Delivery transit times will vary depending on the destination country and local customs clearance procedures.

2.2 Duties, Taxes, and Customs (Non-EU & EU)

Depending on your destination country, import fees will be handled in one of two ways at checkout:

  • Taxes & Duties Collected at Checkout (DDP): For selected regions (including the USA, UK, and EU), applicable import duties, VAT, and customs taxes are calculated and collected directly at checkout. The total price paid is final, and you will not face any additional charges or FedEx clearance fees upon delivery.
  • Taxes & Duties Not Collected (DAP): If no duties or taxes were collected during checkout, your order is shipped Delivered At Place (DAP). In this case, any applicable customs duties, import taxes, VAT, or FedEx brokerage fees levied by the destination country are the sole responsibility of the recipient.
  • Customs Clearance: RG Crystals Ltd is not responsible for transit delays caused by routine local customs inspections or regulatory clearance holds.

2.3 Customs Documentation & Communication Failures

Even when taxes and duties are paid in advance at checkout (DDP), local customs authorities or FedEx may still legally require the recipient to provide personal identification, a Tax ID, or a formal clearance authorization before releasing the package.

It is the customer's strict responsibility to monitor their email and respond promptly to any FedEx or customs inquiries. If a shipment is delayed, returned, or destroyed because the customer ignores FedEx communications or fails to provide the requested clearance documentation:

  • Returned Shipments: The customer is fully liable for the original shipping cost, FedEx return freight charges, daily storage fees, and any customs penalties. These costs will be deducted from any eligible refund. If return costs exceed the order value, the package will be abandoned, and no refund will be issued.

  • Destroyed Shipments: If customs seizes or destroys the package due to the recipient's failure to provide required clearance information, the customer forfeits the order entirely. No refunds or replacements will be provided.


SECTION 3: ADDRESS ACCURACY & LIABILITY

3.1 Customer Responsibility

It is the customer's sole responsibility to ensure that the complete shipping address—including street names, apartment/suite numbers, postal codes, and a valid contact phone number—is accurate and completely error-free at the time of checkout.

3.2 Misdeliveries and Lost Shipments

RG Crystals Ltd is strictly not liable for delivery delays, misdeliveries, or lost shipments that result from incorrect, outdated, or incomplete address details provided by the buyer. In alignment with our Return & Refund Policy, shipments that are undeliverable or returned to sender due to addressing errors are not eligible for shipping fee refunds or free replacements.

3.3 Pre-Order Inquiries

If you have any specific shipping constraints, delivery requests, or questions regarding coverage to your region, please contact our support team before placing your order.