Privacy policy

 

 

Last Updated: June 19, 2026

This Privacy Policy describes how RG Crystals Ltd. collects, uses, and discloses your personal information when you visit, use, or make a purchase via our store.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

SECTION 1: PERSONAL INFORMATION WE COLLECT

We collect personal information to provide our Services, process transactions, and improve your shopping experience. This includes:

  • Contact Details: Name, billing/shipping address, phone number, and email.

  • Financial Information: Payment card details, transaction history, and confirmation details (processed securely via our payment gateways).

  • Account Information: Username, preferences, and security settings.

  • Transactional Data: Items viewed, cart contents, wishlists, and purchase/return history.

  • Device & Usage Information: IP address, browser type, and interaction data collected automatically through cookies and similar technologies.

 

SECTION 2: DATA PROCESSING & REVOQ

To facilitate electronic withdrawals under EU Directive 2023/2673, we utilize the Revoq platform.

  • Processing: In the context of electronic withdrawal, we process your name, email address, and order number.

  • Role of Revoq: The processing is carried out by our processor, Revoq. You can find further information in the Data Processing Agreement (DPA) available in your store’s legal settings.

 

SECTION 3: HOW WE USE & DISCLOSE YOUR DATA

We use your personal information to:

  • Fulfill Orders: Process payments, manage accounts, and coordinate shipping and returns.

  • Communicate: Provide customer support and send order-related or promotional notifications.

  • Security: Detect fraud, authenticate accounts, and protect our services.

  • Legal Compliance: Respond to valid legal requests or government inquiries.

Disclosure to Third Parties: We may share data with service providers (such as Shopify for hosting, logistics partners, and payment processors) who perform services on our behalf. We do not sell your personal information.

 

SECTION 4: YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the data we hold about you.

  • Correction: Request updates to inaccurate or incomplete information.

  • Deletion: Request that we erase your personal data, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time.

Note for EEA/UK residents: You may object to or restrict certain processing activities and withdraw consent at any time.

 

SECTION 5: SECURITY, RETENTION & TRANSFERS

  • Security: While no system is impenetrable, we utilize industry-standard protections to secure your data.

  • Retention: We retain information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

  • International Transfers: Your data may be transferred, stored, and processed outside of your home country. For transfers out of the EEA/UK, we rely on recognized mechanisms such as Standard Contractual Clauses.

 

SECTION 6: CONTACT INFORMATION

If you have questions about our privacy practices, or if you wish to exercise your rights, please contact us:

RG Crystals Ltd. Gems Tower Bangkok 1249/151, 17th Fl, Charoen Krung Rd, Suriyawong, Bang Rak, Bangkok, 10500, TH Email: esales@rgcrystals.com